Skip to content
Türkçe

Deleting your Glowdays account

You can delete your account and your data on our servers at any time. The easiest way is inside the app; if the app is no longer on your phone, just send us an email.

Delete in the app

  1. Open Glowdays and go to Settings.
  2. Tap Account and backup. If you are not signed in, sign in there first.
  3. Tap Delete account and confirm both prompts.

Your account, your encrypted server backup and the data on this phone are deleted right away.

No app any more? Delete by email

  1. From the email address registered to your account, send an email to support@glowdays.app with the subject "Delete my account".
  2. We send a verification email to that address. Reply to it.
  3. Once we have your reply, we delete your account and let you know. This takes 30 days at most.

If the verification email gets no reply, we do not process the request. This way nobody can delete your account on your behalf.

What is deleted, what stays?

Deleted

  • Your account: your email address, nickname and sessions
  • Your encrypted server backup and any skin profile saved to your account
  • Your reviews, posts, likes, votes and reports
  • Your consent records
  • Security records linked to your account (sign-in, password and session events)
  • Products you submitted that are still under review or were rejected

Stays for a while

  • Approved products you submitted stay in the catalogue but are no longer linked to you.
  • A single security record showing that the account was deleted (a one-way hash of your email and part of your IP address) is kept for 90 days, then deleted automatically.
  • Server logs and database backups are kept for the period stated in our Privacy Policy, then deleted automatically.
  • If you deleted by email, that correspondence is kept for the period stated in the policy, so we can show we handled your request.

Data on your phone

Your skin quiz, routines, shelf, lists and journal live on your phone. If you turned on backup, an encrypted copy is also on our server and is deleted together with the items above. Deleting your account in the app deletes the data on your phone too. Deleting by email does not touch your phone; to remove that data, uninstall the app or use Settings > Delete my data on this device in the app.

If you have a subscription

Deleting your account does not cancel your App Store or Google Play subscription. The store takes the payment, so you need to cancel the subscription there; otherwise it keeps renewing. We recommend cancelling before you delete your account.

Stuck somewhere? Write to support@glowdays.app and we will help.